Help Center

Help Center

Shipping destinations:

  • We ship to the US only.

Shipping times:

  • Local orders take 5 business days to be delivered to you and we ship within 2 business days.
  • Shipping time might vary depending on location, and other factors.

Shipping cost:

  • Orders over $25 will have free shipping.
  • Orders under $25 will be charged $4.99 for shipping. Full price will be displayed at checkout. 
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email support@cutechains.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

To order a custom keychain simply type in the name that you want on the keychain in the text box and click the green button that says add. Then add as many items as you wish to the list. Then, once you added as many keychains as you wish click the add to cart button to add them to the cart. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select the payment method - we will ship your package within 2 business days.

Our support team is always happy to guide you at any step!

If you at any point have any questions, feel free to reach out to us at support@cutechains.com

As long as your order has not been shipped yet, you can change your order information like address, keychain name or quantity by reaching out to support@cutechains.com

If you at any point have any questions, feel free to reach out to us at support.cutechains.com

They are made of high quality hard plastic
You can select your preferred payment method at checkout.
  • We accept secure payments via Credit Cards, Debit Cards & PayPal.
For bulk orders here are our prices respectively, for 100, 200, 300, 400, $6.95, $5.90, $4.85, $4.25, per keychain. If they are all the same design. 
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